1. GENERAL INFORMATION
The website www.4evertravel.hr (hereinafter “we” or 4everTravel) is owned by Obrt 4everTravel vl. Dario Rašić Zasca 19, 20240 Trpanj, Croatia, OIB: 79750709129, MB: 92209122.
2. PRIVACY PROTECTION RULES
With these Privacy Policy, we want to inform you which of your personal and other data we collect, how we collect and process them, for what purposes we use them, how long and where we store them, how we protect them and what your rights are related to your data .
2.1 WHAT DATA WE COLLECT
– Basic personal data about the user (name and surname, address, delivery address, company name);
– Contact information and information about your communication with us (e-mail address, telephone number, date, time and content of postal or email communication);
– Channels and campaigns – the source through which the user came into contact with us (website, advertising campaign, social networks, etc.);
– Data on the user’s orders and issued invoices (date of order receipt and execution, purchased products, prices of purchased products, final order selection, payment method, delivery address, invoice number and date, identifier of the person who issued the invoice, etc.) and data on resolving product complaints;
– Statistical data on the user’s use of the website (dates and time of website visits, pages visited, i.e. URLs, time spent on individual pages, number of pages visited, total time spent visiting the website, movement on the website, location and other demographic data, operating system, type of device, internet browser and the like.
data from forms voluntarily filled out by the user, e.g. in the context of prize games, contact forms, subscription to the newsletter, purchase of products or services;
– Other data that the user voluntarily fills in when requesting certain services that require this data.
We do not collect and process your personal data, except when you enable us to do so, i.e. give your consent. For example when ordering products or services, when you sign up to receive e-mail notifications, participate in a prize game, contact us through the contact form and in other ways, or when there is a legal basis for collecting personal data or we have a legitimate interest in the processing.
2.2. HOW WE COLLECT DATA AND FOR WHAT PURPOSES WE USE THEM
Contact forms – we collect data that you provide us by filling in the fields of contact forms (forms) and use them exclusively for the purpose of answering your inquiries or responding to your other requests. The data entered in the contact forms are not publicly visible on our pages.
Comments – we collect the information you provide us by filling out the fields of the comment form or reviews and use it exclusively for the purpose of responding to your comments. False representation or representation in the name of a third person, insults, hate speech and the like are strictly prohibited and punishable by law. We reserve the right to delete or not publish any comment without explanation. Your name, surname and the content of comments are publicly displayed on the pages. The e-mail address is not published publicly.
Subscribe to the newsletter – through the newsletter subscription form, we collect data about your e-mail address, which is not publicly displayed on our pages. It serves exclusively to send notifications about new articles and other news on the site, including prize games and giveaways, as well as promotional materials about products and our services or the services of our partners.
Purchase forms – we collect data that you provide us by filling out the fields when purchasing on our website, such as address, phone number, e-mail address, etc. By purchasing a product, you agree to receive our promotional notifications related to the products you purchased via e-mail, but not and receiving all email (newsletter) notifications. If you wish, you can unsubscribe from these notifications at any time by clicking on the corresponding link at the foot of each promotional e-mail notification related to the products you have purchased. If you want to receive our other e-mail (newsletter) notifications, you need to register on the Newsletter page.
Forms for registration and login to the website – we also collect data through forms that enable registration and login to our website. For example you can register on our site when purchasing a product at the payment step. That way, during your next purchase, you can log in using your registered data, so it will not be necessary to manually fill in your personal data and delivery data.
Automatic collection of data, data collected from a third party and embedded content of a third party – when using our site for the purpose of a better user experience or improving the content of the site, we automatically collect non-personal data. We display content or links to other sites whose privacy policies may differ from ours.
2.2.1. About Automatic Data Collection, Third-Party Collected Data, and Embedded Third-Party Content
Data of this type that we collect and use are:
– cookies
– statistical data
– contents and features of social networks
– third-party content and features
2.2.2 About cookies
In order to improve the user’s browsing experience and the content of our website, we use cookies. When you first visit our website, we will display a warning about the use of cookies. You have the option to accept the use of all cookies by clicking the “OK” button or only the basic ones that are necessary for the site to function.
What is a cookie
A cookie is information saved on your computer or web browser in the form of a text file by the website you visit. It usually saves your settings and settings for the website, such as your preferred language or address. Later, when you open the same website again, the Internet browser sends back the cookies belonging to that page. This allows the page to display your previous selections.
What are temporary cookies?
Temporary cookies are those that are deleted when you close your internet browser. They are stored in the memory of the internet browser. With them, websites store temporary data, such as the session identification number or the products in the basket of some online stores.
What are persistent cookies?
Permanent or saved cookies remain on the computer after closing the Internet browser. With them, websites store data more permanently. For example, it can be your confirmation that you accept cookies. Persistent cookies can remain on your computer for days, months, and some even years. Of course, you can delete permanent and all other cookies. You can read more about this in the section further down on this page.
What are first-party cookies?
First-party cookies are those cookies created by the page you are viewing.
What are third-party cookies?
Third-party cookies are those cookies that are not set by the page you are viewing, but by another page or service used on that page. For example, these can be social network cookies because the site uses content sharing functionality on social sites, advertising network cookies if the site displays ads, or statistics tracking cookies.
What cookies do we use?
We use temporary and permanent cookies, first-party cookies and third-party cookies.
FIRST PAGE COOKIES are those cookies set by our site, which are necessary for the site to function. The cookies we use are:
Temporary cookies – We use site and store session cookies (products and web shop / bookings sections) that store the identification number of the session of each visit and are deleted when the internet browser is turned off. They enable functionality such as displaying recently viewed products. We also use a temporary cookie that helps prevent malicious attacks on the site. It is also deleted by shutting down the internet browser.
Permanent cookies – A wordpress platform cookie responsible for enabling the functionality of logging in and registering on the site. It lasts for 30 days unless you delete it first. We also use the session cookie of the web store (section products and webshop) which lasts for 1 day. It serves to remember the contents of your shopping cart. We also use a permanent cookie that remembers your selection of accepted cookies.
THIRD PARTY COOKIES are those cookies that are placed in your Internet browser by the services we use on the site. Their terms of use and privacy may differ from ours, so we recommend that you check them. We use content sharing features on Facebook, Linkedin, Pinterest, Reddit, Twitter and messaging applications (Viber, Watsapp, Messenger) or the service of printing and saving content in PDF format which, if you use them, set their own cookies.
Cookies or third-party services that we use are:
Google Analytics – We use the Google service Google Analytics to monitor website visit statistics. You can check how Google uses cookies here. Since we do not share the collected data about visits with Google, we anonymize the IP address and do not use a unique user ID to identify visits, we treat cookies for tracking statistics as basic and are not obliged to ask for consent.
Google Fonts – For displaying fonts.
Google Maps – We use the Google service Google Maps to display geographic maps.
Google ReCaptcha – We use the Google ReCaptcha service to check the security of sending data from forms and fight against spam comments and messages.
You Tube – We show a video from the Google You Tube service.
Add to Any – To enable content sharing, we use the Add to Any service.
Facebook – By sharing content on Facebook through the functionality of our page provided by the Add to Any service (by clicking on the Facebook icon), Facebook places a cookie on your computer.
Instagram – On the page we show the content of the Instagram profile.
Viber – By sharing content on Viber through the functionality of our site, which is enabled by the Add to Any service (by clicking on the Viber icon), Viber places a cookie on your computer.
WatsApp – By sharing content on WatsApp through the functionality of our site WatsApp places a cookie on your computer.
Facebook Messenger – By sharing content on Facebook Messenger through the functionality of our site Facebook Messenger places a cookie on your computer.
Linkedin – By sharing content on Linkedin through the functionality of our site Linkedin places a cookie on your computer.
Pinterest – By sharing content on Pinterest through the functionality of our site Pinterest places a cookie on your computer.
Twiter – By sharing content on Twiter through the functionality of our site Twiter places a cookie on your computer.
Reddit – By sharing content on Reddit through the functionality of our site Reddit places a cookie on your computer.
Print Friendly – By using the Print Friendly service, which allows you to print parts of our site or save it as a PDF document through the functionality of our site Print Friendly places a cookie on your computer.
On our site, you can choose to accept all or only necessary cookies. By accepting all, in relation to the basic cookies, you additionally allow the setting of service cookies for sharing the content of our pages on social networks and messaging applications. If you want to change your decision to accept necessary or all cookies, you can do so via the “Cookie settings” link at the bottom of each page.
You can also manage cookies through the settings of your Internet browser.
You may also benefit from the option of disabling the use of cookies by various advertising networks that place cookies on your computers for the purpose of displaying ads similar to your interests or the content you read on the web. One such service is the European Interactive Digital Advertising Alliance (EU).
2.2.3 Statistical data, contents and features of social networks and contents and features of other third parties
STATISTICAL DATA
As we have already mentioned, we use the Google Analytics service to analyze site visits and other statistics. The data we collect includes the number of pages viewed, the number of users, the location and source from which the user came to our site, or some technical data such as monitor resolution, device type, and the like.
If you want to make sure that the tracking of the statistics of your visits to a website is disabled, you can install an add-on to your Internet browser that will enable you to turn on and off the tracking options.
CONTENTS AND FEATURES OF SOCIAL NETWORKS
On the pages, we display the contents and features of the Instagram and Facebook social networks. Since their privacy policy may differ from ours, we recommend that you check it before using it on their web pages.
2.3. TO WHOM YOUR PERSON IS AVAILABLE
We process collected personal data with the mandatory application of appropriate legal, technical and organizational security measures to prevent any unauthorized data processing. Access to your personal data is limited only to Darijo Rašić as the only member who administers this page. We collect only those data that are necessary for the processing in question.
2.4. WHO WE SHARE YOUR DATA WITH
Your personal data can be accessed by:
– Host provider of the website Plus Hosting
– Online advertising solution providers (e.g. Google, Facebook)
We will not pass on your personal data to unauthorized third parties.
We will not transfer the data we process to third countries (outside the member states of the European Economic Area – EU members and Iceland, Norway and Liechtenstein) or to international organizations.
2.5. HOW LONG WE KEEP YOUR DATA
We keep the data for 5 years, unless you request their deletion earlier.
2.6. HOW WE STORE YOUR DATA
On the site, we use the SSL encryption protocol to ensure secure communication between you, who use our website, and the server that displays the content over the Internet. All our systems are protected by complex passwords and usernames. In the system that allows you to sign up for the newsletter, change your password or register, we use two-step authentication to make sure that you are the one who requested the change or registration.
Despite all the measures taken, we cannot guarantee 100% security of data transmission over the Internet, websites, mobile applications, computer systems or any other public network. Please note that despite the measures we take to protect your information, data transmission over the Internet or other open networks is never completely secure and there is always a risk that unauthorized third parties may access your personal information.
2.7. YOUR RIGHTS REGARDING YOUR DATA
At any time, you can ask us for information about the processing of your personal data and request the exercise of the following rights:
– access to data relating to you
– correcting or supplementing your personal data so that they are always accurate
– deletion of personal data
– restriction of processing of personal data, for example, when you object to the accuracy of personal data, and for the time until we verify their accuracy.
– data transfer (saving your data that was created using the user account on your computer or other media)
– withdrawal of consent for data processing (e.g. for receiving promotional messages or newsletters)
2.8. CONTACT AND PERSON RESPONSIBLE FOR DATA PROTECTION
Requests, complaints or inquiries related to the processing and protection of personal data can be sent to the e-mail address darijotaxi@hotmail.com
The person responsible for data protection is the owner of this site, Darijo Rašić.
In accordance with the applicable legal regulations governing the protection of personal data, any request/inquiry will be resolved as soon as possible, and no later than within 30 days of receipt.
When contacting and making the above requests, we will make reasonable efforts to confirm your identity and prevent unauthorized processing of personal data.
3. TERMS OF USE OF THE SITE
By using any part of the 4everTravel site and all its parts and functionality, you confirm that you fully understand and accept the current terms of use and privacy policy stated on this site.
No part of the 4everTravel site may be used for illegal purposes or to promote illegal purposes.
4everTravel consists of its own content, content from partners and advertisers, free content, content created by visitors, and links to external sites.
You use all the contents of the 4everTravel site at your own risk and 4everTravel cannot be held responsible for any damage caused by the use.
3.1 COPYRIGHT
4everTravel is the copyright holder of all its own content (textual, video and other visual content or audio materials). We also use content for which we do not claim copyright but have a valid license for use.
Unauthorized use of the content from the previous paragraph and any other parts of the 4everTravel site in a way that is not allowed, that is, specified in these terms of use or other terms of use if it is about content for which we only have a license to use and we are not the copyright holder, considers is a violation of copyright and is subject to a lawsuit.
If the user believes that there has been a violation of copyright on the 4everTravel page, he is authorized to report this to 4everTravel at the e-mail address: darijotaxi@hotmail.com. We will consider each such report, and in case of confirmation of the report or infringement of copyright, such content will be removed as soon as possible.
3.3 RULES OF COMMENTING
All users of the 4everTravel website and social networks are strictly prohibited from:
Threaten other users, authors, administrators or subjects of articles, which may result in criminal prosecution.
Expressing insults or insulting any person or group on the basis of national, racial, sexual, religious or other affiliation, as well as hate speech and propagation of violence.
Collection and publication of personal data.
Publishing untrue information about people and events, with the aim of misleading or slandering, and “trolling”, i.e. deliberately provoking other commentators.
Advertising, off-topic content, spam, copyright infringement.
The use of swear words, except in the case when they are used as a stylistic expression, that is, when they are not directly addressed to someone.
Writing in any script except Latin.
Insulting other users and their comments, authors of articles, and direct or indirect subjects of articles.
Threatening or intrusive behavior, intentionally disrupting discussions by inserting repetitive and/or contentless messages and comments is not allowed.
Impersonation and commenting on someone else’s behalf.
The user is personally responsible for the content that he publishes or makes available on our pages, since we cannot control and/or revise each user’s post, nor are we responsible for its content.
4everTravel reserves the right to remove, move and/or edit any post that it deems inappropriate without prior and future explanation.
3.4 DISCLAIMER OF LIABILITY
To the maximum extent permitted by applicable legal regulations, we are excluded from liability:
– for any damage caused to users or third parties due to the publication on the website and social networks of prohibited content and other content contrary to the terms of use by users, third parties, sponsors, advertisers, etc.;
– for any damage caused or suffered by users or third parties in connection with the use of the 4everTravel website and social networks, especially in case of misuse, destruction or damage of content or function, misuse of user accounts, etc.;
– for damage caused to other users or third parties due to the violation of their copyright or other intellectual property rights, due to publication or uploading of content by other users on the 4everTravel website and social networks;
– for damage caused to users and/or third parties due to the temporary unavailability of the 4everTravel website and social networks, that is, certain contents or functions;
– for damage caused by advertisers to the contents of advertisements published on the website and social networks, through their advertisement pages that are available to users, and related to the truthfulness and accuracy of these contents, the availability of advertised products and services to users;
– for any damage caused to users or third parties by changes or cancellation of certain contents, functions, services, design, concept of the 4everTravel website, social networks or user accounts and other contents.
4. GENERAL TERMS AND CONDITIONS OF 4EVERTRAVEL INTERNET SHOP / BOOKING SYSTEM
4.1 INTRODUCTON
Article 1.
The online store / booking system is owned by Obrt 4everTravel vl. Dario Rašić Zasca 19, 20240 Trpanj, Croatia, OIB: 79750709129, MB: 92209122., established with an account in PBZ bank number HR1823400091160638467, hereinafter referred to as the Seller.
The contact information you can use to contact us is: telephone +385 92 21 52 020 and e-mail darijotaxi@hotmail.com. These General Business Terms and Conditions (hereinafter: General Terms) regulate the procedure for ordering / booking, contracting, delivery, payment and complaints of the Seller’s products and services offered in the online store available on the website www.4everTravel.hr (hereinafter: 4everTravel) when the order submission process is performed through the 4everTravel website itself, by e-mail or by phone.
A customer is any natural or legal person who, with or without registration on the 4everTravel website, orders a product from the Seller’s offer on the 4everTravel website, and whose order is accepted by the Seller in the manner determined by these General Terms and Conditions.
A site visitor is any person who accesses the 4everTravel site through electronic means of communication, and views the product offer and/or submits a product order to the Seller.
By using the pages of 4everTravel, the Customer and/or Visitor accepts these General Terms and Conditions and their application, and they additionally confirm their familiarity with them as well as the Terms of Delivery and express agreement with them when placing an order for a particular product and signing the appropriate delivery document when delivering the purchased products. The seller can change and/or supplement the General Terms and Conditions at any time, and will publish the changed General Terms and Conditions on the 4everTravel page.
These General Terms and Conditions form an integral part of the individual contract for the purchase of products and services offered by the 4everTravel web site, and at the same time they represent the notification from Article 57 of the Consumer Protection Act, the notification from Article 12 of the Electronic Commerce Act when, in view of the method of submitting the order as applicable, and the notification from Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation which can be seen at the top of this page under serial number 2 and the title “Privacy Protection Rules”), ( hereinafter: Regulation).
4.2 PURCHASE AGREEMENT CONCLUSION OF A PURCHASE AGREEMENT
Article 2.
If the order is submitted via the 4everTravel.hr website or via e-mail, the product or service purchase agreement between the Buyer and the Seller is concluded at the moment when the Seller accepts the Buyer’s order and delivers to the Buyer a confirmation of acceptance of the order by e-mail to the e-mail address indicated by the Buyer in order submission procedure, in accordance with Article 3, Paragraph 7 of these General Terms and Conditions.
If the order is submitted by telephone, the contract for the purchase of the product between the Buyer and the Seller is concluded at the moment when the Buyer receives an e-mail notification about the acceptance of the order to the e-mail address that he indicated during the order submission procedure, in accordance with Article 3 paragraph 7 of these General Terms and Conditions conditions.
Visitors and Buyers are aware and accept that the Seller is under no obligation to accept an order if it does not in any way correspond to the conditions set out in these General Terms and Conditions and any other ordering or purchasing conditions published on the 4everTravel.hr page.
At the time of ordering a particular product or service, we assume that the Buyer and Visitor are familiar with these General Terms and Conditions, Terms of Use of the Site, Privacy Policy and by agreeing to these General Terms and Conditions and: company or name, registration number, personal identification number, headquarters, telephone number and e-mail address of the Seller the product offered and its name, the main features of the product, the price of the product, including all taxes and other duties, and the method of calculating the price of the product, transportation and product delivery costs if there are any, the costs of using means of remote communication for the purpose of concluding a contract, method and terms of payment and method, terms and time of product delivery, method of resolving customer complaints, conditions, terms and procedure for exercising the right to unilateral termination of the contract, the consumer’s right to terminate a contract concluded through means of remote communication, situations in which the consumer’s right to terminate the contract is excluded, the existence of liability for material product defects, the services offered after the sale and the terms of use of these services (servicing and sale of spare parts), guarantees provided with the product or service, the period in which the offer or price is valid, the duration of the contract and the terms of cancellation and termination of the contract, the minimum term in which the Buyer is bound by the contract, if any, if applicable, the functionality of the digital content, including the necessary technical protection measures for that content, if applicable, about the interoperability of the digital content with computer or software equipment that the Seller knows or should know about, about mechanisms for out-of-court settlement of disputes, i.e. about compensation systems, and how the Customer can use them.
At the time of ordering an individual product, the Customer and Visitor are further informed through these General Conditions about the purposes and basis of personal data processing, storage terms, and all other information from the Regulation visible at the top of this page under the title “Privacy Protection Rules”.
The contract that the Buyer enters into with the Seller for the purchase of products or services is a one-time contract for the purchase of products and services that is realized by the delivery of the product and service by the Seller and the payment made by the Buyer in accordance with these General Terms and Conditions, provided that the contract is not previously terminated.
ORDER
Article 3.
A customer who is a natural person can only be an adult and capable of doing business. Contracts can be concluded in the name and on behalf of minors or persons completely incapable of business by their legal representatives, and persons partially capable of business can conclude contracts only with the consent of their legal representative. The seller bears no responsibility for acting contrary to this provision.
The sale of alcoholic beverages and other beverages containing alcohol to persons under the age of 18 is prohibited. In this regard, products for which there is such a sales ban are delivered exclusively to adults, with the presentation of an appropriate identity document in the event that it is estimated that the Customer or the person taking over the purchased product is under 18 years of age.
Orders can be placed through the website and e-mail of the 4everTravel.hr store seven days a week, 24 hours a day. The order can be submitted through the online pages of the 4everTravel.hr store in such a way that the Customer or Visitor confirms the option by clicking on the “Place Order” button on the online payment pages of the 4everTravel.hr website.
The order can also be submitted by e-mail to the address darijotaxi@hotmail.com with all the necessary information (name and surname of the Visitor, address, desired product or code/product code, e-mail address). In this way, the order is finally submitted at the moment when the Visitor sends an email with all the necessary information and the Seller successfully receives it.
The order can also be placed by phone by calling the phone number +385 92 21 52 020, every working day from 8 a.m. to 9 p.m. and on Saturdays and Sundays from 10 a.m. to 9 p.m., where the Seller will ask for all the necessary information (name and surname of the Visitor, address, the desired product, i.e. code/product code, e-mail address). The price of the call is calculated according to the price list of the telephone operator of the Customer/Visitor. The order is finally submitted at the moment when the Visitor confirms all the necessary information about the order to the Seller in a telephone conversation.
After the order has been submitted, the Seller will inform the Buyer/Visitor of the receipt of his order by a special electronic message to the address indicated when submitting the order. The Seller will begin the preparation of the ordered products or service for delivery after receiving the payment from the Buyer/Visitor. After receiving the payment, the Customer will receive an e-mail notification that the order has been accepted.
The customer/visitor will also receive information about the accepted order in the form of an e-mail message, which means that the preparation of the ordered products or service has begun.
If the buyer does not pay for the ordered products within 1 day from the moment the Seller accepts the order, the Seller has the right cancel the order, about which the Buyer/Visitor will be notified by e-mail.
You can check the order status by calling +385 92 21 52 020 or sending an e-mail to darijotaxi@hotmail.com.
PRODUCT OR SERVICE NOTICE
Article 4.
Through the 4everTravel.hr web site, the seller undertakes to provide visitors and customers with unambiguous, clear, easy-to-understand information about the products and services that can be ordered. In addition to the above information, the Customer and Visitor can find additional information about the specific product or service by contacting the phone number +385 92 21 52 020 and the e-mail address darijotaxi@hotmail.com.
Despite all efforts, there is a possibility of errors related to product information when entering or out-of-date data about products or services. For all data that is very important to the buyer or visitor and if the buyer or visitor wants to be completely sure of the correctness of the data, it is necessary to make a check with the Seller via an e-mail message to darijotaxi@hotmail.com. The Seller is not responsible for possible errors during the delivery of products or services related to incorrect information if the buyer or visitor did not check it in described manner.
Due to the large number of orders placed at the same time through the 4everTravel.hr web page, it is possible that the information on product availability may not be the same as the state in description.
If the Seller is unable to deliver any of the ordered products or services, he will contact the Buyer/Visitor by phone or e-mail and inform him of the above. In this case, the customer has the option to request a replacement product or service.
Product photos are illustrative in nature and may differ more or less from the actual appearance of the product.
PRICES
Article 5.
Product prices on the 4everTravel.hr web site are highlighted for each individual product, expressed in euros (€), include VAT, and values for all payment methods at the time of placing the order.
The seller notes that there is a possibility of errors when entering prices and product information in the 4everTravel.hr store. In the event of such an error, the Seller will act in accordance with Article 14 of these General Terms and Conditions.
SPECIAL FORMS OF SALE
Article 6.
Through the website 4everTravel.hr, the seller has the right periodically, at his discretion, to put certain products on special sales, sales, seasonal discounts and other special forms of sales.
Such products will be available under the same conditions to all Buyers/Visitors or will be available to Buyers/Visitors of a certain, precisely specific group, with an exact indication of all conditions and deadlines of such special forms of sale. After the expiration of the special form of sale, the Seller will not accept new orders under the conditions related to such expired sale.
4.3 PAYMENT FOR PURCHASED PRODUCTS METHODS OF PAYMENT
Article 7.
Payment for purchased products through the 4everTravel.hr store will be made according to the model selected by the Customer on the payment page. Several payment options are available:
– cash on delivery (COD) – implies payment at the moment of pick-up of the customer (Buyer/Visitor) by cash or credit card;
– direct bank transfer – payment via internet banking, payment in a bank or in another way directly to our account: it is possible for all forms of orders.
Cash on delivery payment: If the Buyer decides to pay for the products or services by cash on delivery payment option, the Buyer is obliged to pay for the product at pick-up by cash or credit card.
Direct bank transfer: In case of choosing this type of payment, the Customer will receive an e-mail message with all the information necessary for the payment, including the account number to which the value of the order should be paid, to the Customer’s e-mail address specified when ordering. The payment is then made by using internet banking or by the way in which he normally pays his bills – via post, email, bank, etc. The seller, upon receiving the payment, will confirm that the order has been accepted, in accordance with Article 3, Paragraph 7 of these General Terms and Conditions. If the customer’s payment is not visible on our account within 1 day of receiving the order, we reserve the right to cancel the order.
EXECUTION OF PAYMENT
Article 8.
The payment is considered to have been made at the time of collection of the money during the pick-up of the customer in the case of cash on delivery payment or at the time when the payment service provider receives the payment order and that order has become irrevocable in case of choosing “direct bank transfer” option.
INVOICE
Article 9.
The invoice will be handed to the customer during pick-up.
If it is necessary to deliver an R1 invoice to the customer, this information must be provided in the Note field on the Payments page, as well as the OIB, company name and address.
5. TERMINATION OF THE CONTRACT BY THE BUYER AND RETURN OF PURCHASED PRODUCTS
5.1 UNILATERAL TERMINATION OF THE CONTRACT BY THE BUYER, RESERVATION CANCELLATION AND REFUND POLICY
We consider a valid termination of the contract at the customer’s request if the customer cancelled the ordered service 24 hours before agreed service delivery date (Pick-up date and time).
Otherwise, we will not return the funds paid.
In the event that waiting for the customer has been agreed and the customer does not respect the agreed departure time, we charge 30 € for each additional hour of waiting.
If the customer has complied with the cancellation conditions described here, we will return the funds within 7 working days.
ENTRY INTO FORCE OF PRIVACY RULES, TERMS OF USE OF THE SITE AND TERMS OF PURCHASE ON THE WEB SHOP
These Rules enter into force on September 25, 2024.
In case of changes to these Rules, we will inform you about it on this page and update the date of the change.